Last updated: February 23, 2022

Please read these Terms of Use (“Terms”, “Terms of Use”) carefully before using the website (the “Service”) operated by SolidTechnics Ltd., Hong Kong (“us”, “we”, or “our”).

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.

By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.

Terms & Conditions of Sale
This page, together with the documents expressly referred to on it, tells you information about us and the legal terms and conditions (Terms) on which we sell any of the products (Products) listed on our website (our site) to you.

These Terms will apply to any contract between us for the sale of Products to you (Contract). Please read these Terms carefully and make sure that you understand them, before ordering any Products from our site. Please note that by ordering any of our Products, you agree to be bound by these Terms and the other documents expressly referred to in them.

You will be asked to confirm your acceptance of these Terms before being able to place an order. If you refuse to accept these Terms, you will not be able to order any Products from our site. You should print a copy of these Terms, or save them to your computer, for future reference.

  1. Information about us
    1.1 We operate the website We are SolidTechnics Ltd., a company registered in Hong Kong under company number 2397022 (CR) and with our registered office at Room 1502, Double Building, 22 Stanley Street, Central, 999077 which is also our main trading address.
    1.2 To contact us send an e-mail to .
  2. Our Products
    2.1 The images of the Products on our site are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer’s display of the colours accurately reflects the colour of the Products. Your Products may vary slightly from those images.
    2.2 Although we have made every effort to be as accurate as possible, all sizes, weights, capacities, dimensions and measurements indicated on our site have a 2.5% tolerance.
    2.3 The packaging of the Products may vary from that shown on images on our site.
    2.4 All Products shown on our site are subject to availability. We will inform you by email as soon as possible if the Product you have ordered is not available and we will not process your order.
  3. Use of Our Site
    3.1 Your use of our site is governed by our Terms of Website use and Website Acceptable Use Policy. Please take time to read these, as they include important terms which apply to you.
  4. How we use your personal information
    4.1 We only use your personal information in accordance with our Privacy Policy. Please take time to read this, as it includes important information which applies to you.
  5. Delivery
    9.1 Your order will be fulfilled by the estimated delivery date (and time slot if applicable) set out in the Dispatch Confirmation, unless there is an Event Outside Our Control. If we are unable to meet the estimated delivery date because of an Event Outside Our Control, we will contact you with a revised estimated delivery date.
    9.2 Delivery will be completed when we deliver the Products to the address you gave us.
    9.3 The Products will be your responsibility from the completion of delivery.
    9.4 You own the Products once we have received payment in full, including all applicable delivery charges.
    9.5 Delivery Costs:
    Generally shipping is free of charge for Hong Kong. For details of delivery costs, see each product specification.
  6. Price
    10.1 The prices of the Products will be as quoted on our site from time to time. We take all reasonable care to ensure that the prices of the Products are correct at the time of publication. However, if you discover an error in the prices of the Products you ordered, please see clause 11.5 below for what happens in this event.
    10.2 Prices for our Products may change from time to time, but changes will not affect any order which we have confirmed with a Dispatch Confirmation.
    10.3 The price of a Product includes VAT (where applicable) at the applicable current rate chargeable for the time being. However, if the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the Products in full before the change in VAT takes effect.
    10.4 The price of a Product may not always include any applicable delivery charges. See product details for more information.
    10.5 Our site contains a large number of Products. It is always possible that, despite our reasonable efforts, some of the Products on our site may be incorrectly priced. If we discover an error in the price of the Products, we will inform you of this error and we will give you the option of continuing to purchase the Product at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing. Please note that if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mispricing, we do not have to provide the Products to you at the incorrect (lower) price.
  7. Payment and Pre-Order
    11.1 Payment must be made by one of the following: Mastercard, Visa, Maestro, American Express or Paypal . Payment for the products and all applicable delivery charges is in advance.
    11.2 If you pre-order a product, order a product that is currently out of stock, or book a delivery slot in advance, SolidTechnics Limited and its payment partners will authorise or reserve a charge on your card for any amount up to the full value of the goods at any time between the order being placed and the goods being delivered. If the authorisation has expired or for any reason has failed, SolidTechnics Limited reserves the right to re-authorise up to the full amount, either before or after dispatch of the product. In which case, we will notify you via the email address provided during checkout. If we do not receive re-authorisation from your credit card issuer, we will contact you so that you can provide us with another payment method. If in the unlikely event that the price increases from when it was originally ordered, SolidTechnics Limited will contact the cardholder 7 days before re-authorising the card.
  8. Our Liability if you are a Business
    This clause 13 only applies if you are a business customer.
    12.1 We only supply the Products for internal use by your business, and you agree not to use the Product for any resale purposes.
    12.2 We do not limit in any way our liability for:
    death or personal injury caused by our negligence;
    12.3 Subject to clause 13.2, we will under no circumstances be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise arising under or in connection with the Contract for:
    any loss of profits, sales, business or revenue;
    loss or corruption of data, information or software;
    loss of business opportunity;
    loss of anticipated savings;
    loss of goodwill; or
    any indirect or consequential loss.
    12.4 Subject to clauses 13.2 and 13.3, our total liability to you in respect of other losses arising under or in connection with the Contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed the purchase price of the Products.
    12.5 Except as expressly stated in these Terms, we do not give any representation, warranties or undertakings in relation to the Products. Any representation, condition or warranty that might be implied or incorporated into these Terms by statute, common law or otherwise is excluded to the fullest extent permitted by law. In particular, we will not be responsible for ensuring that the Products are suitable for your purposes.
  9. Our Liability if you are a Consumer
    This clause 14 only applies if you are a consumer.
    13.1 If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of our breach or if it was contemplated by you and us at the time we entered into the Contract.
    13.2 We only supply the Products for domestic or private use. You agree not to use the Product for any commercial, business or resale purpose, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
    13.3 We do not in any way exclude or limit our liability for:
    death or personal injury caused by our negligence;
    fraud or fraudulent misrepresentation.
  10. Events Outside Our Control
    14.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control. An Event Outside Our Control is defined below in clause 15.2.
    14.2 An Event Outside Our Control means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic, or other natural disaster, or failure of public or private telecommunications networks, or impossibility of the use of shipping, aircraft, motor transport or other means of public or private transport.
    14.3 If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract:
    we will contact you as soon as reasonably possible to notify you; and
    fraud or fraudulent misrepresentation;
    our obligations under a Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Products to you, we will arrange a new delivery date with you after the Event Outside Our Control is over.
  11. Communications Between Us
    15.1 When we refer in these Terms to “in writing”, this will include email.
    15.2 If you are a consumer:
    to cancel a Contract in accordance with your legal right to do so as set out in clause 8.1, please contact us by sending an email to . You may wish to keep a copy of your cancellation notification for your own records. Your cancellation is effective from the date you sent us the email.
    if you wish to contact us in writing for any other reason, you can send this to us by email. You also contact us using our Customer Services telephone line.
    15.3 If we have to contact you or give you notice in writing, we will do so by email to the address you provide to us in your order.
    15.4 If you are a business:
    any notice or other communication given by you to us, or by us to you, under or in connection with the Contract shall be in writing and shall be delivered personally, e-mail, or posted on our website.
    a notice or other communication shall be deemed to have been received: if delivered personally, when left at our registered office; if sent by e-mail, one Business Day after transmission; or, if posted on our website, immediately.
    in proving the service of any notice, it will be sufficient to prove, in the case of an email, that such email was sent to the specified email address of the addressee.
    the provisions of this clause shall not apply to the service of any proceedings or other documents in any legal action.
  12. Other important terms
    16.1 We may transfer our rights and obligations under a Contract to another organisation, but this will not affect your rights or our obligations under these Terms.
    16.2 You may only transfer your rights or your obligations under these Terms to another person if we agree in writing.
    16.3 This contract is between you and us. No other person shall have any rights to enforce any of its terms.
    16.4 Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
    16.5 If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.
    16.6 If you are a consumer, please note that these Terms are governed by Malta law. This means a Contract for the purchase of Products through our site and any dispute or claim arising out of or in connection with it will be governed by Malta law. You and we both agree to that the courts of Malta will have non-exclusive jurisdiction. 
    16.7 If you are a business, a Contract and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.
    16.8 If you are a business, we both irrevocably agree that the courts of Malta shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with a Contract or its subject matter or formation (including non-contractual disputes or claims).
  13. Guarantee Details
    17.1 All TAPP Water Products are covered by a 45 day money back guarantee and the terms and conditions apply that apply to this guarantee are available on our website under Refund Policy.
    17.2 Refunds will be processed by our Customer Service team within 5 working days.
  14. Account creation
    When you place an order on our website, you will be invited to create an account for the MyTAPP area on, using an e-mail address and data you provide. A password will be automatically generated, and sent to you via e-mail. Access to MyTAPP will allow you to benefit from all the advantages of TAPP Water, including the registration of your filter to monitor its remaining lifetime and the reception of e-mail reminders when it is time to change the cartridge. You can request the deletion of your account at any moment, by sending an e-mail to . Using MyTAPP is, of course, entirely free of charge. Please also refer to our Privacy Policy and Cookies Policy statements on
  15. Links to other sites
    For the convenience of users of this Website, one or more links to other Internet websites may appear from time to time. Except as otherwise indicated, the Internet websites to which links are provided in this Website are not under the control of Company or the Affiliated Entities. Neither Company nor the Affiliated Entities assume any responsibility for the contents of any linked Internet website, or for any potential damage arising out of or in connection with the use of any such link. In addition, the existence of a link between this Website and any other Internet website is not and shall not be understood to be an endorsement by Company or the Affiliated Entities of the owner or proprietor of the linked Internet website.
    Company does not wish to be linked to or from any third-party website. Company shall have the right, at any time and in its sole discretion, to block links to the Website through technological or other means without prior notice. You agree to remove any link to this Website you may have acquired or stored upon the request of Company.
  16. Jurisdiction
    In general, the relations between SolidTechnics Limited and the Users of its telematic services, present on this website, are subject to Hong Kong legislation and jurisdiction. Likewise, the user expressly waives any other jurisdiction that may correspond to him, submitting to the jurisdiction of the Courts and Tribunals of Hong Kong for any issues that may arise or actions arising from the provision of the Web service and its services and contents and on the interpretation, application, compliance or breach of the established here. In the event that the User is domiciled outside of Hong Kong, the User expressly waives any other jurisdiction that may correspond, submitting to the jurisdiction of the Courts and Tribunals of Hong Kong.